I just want to say what a first class employee you have in Ian.
Ian greeted us with a big smile, made us tea and coffee, sat us down, and explained the whole process simply and clearly.
He took us up to our locker to make sure it was what we needed, took us down to the office to deal with the contract. Then he went through the entry process with us, and made sure I understood by observing while I did it myself, and went back up to the locker with us to make sure we remembered where it was.
All this was done with friendly good humour, which made us feel very much at ease with him.
The whole process was made so easy, and we are highly impressed with your facility.