Terms & Conditions

Terms and Conditions of a Licence to Store Goods

  1. Definitions
    •  In these terms and conditions, the following words have the following meanings:-
      Access Hours the hours we permit access to the Unit
      This Agreement these terms and conditions and the information set out in the cover sheet
      Deposit the amount specified in the cover sheet
      Due Date the Start Date for the first period in the cover sheet and the first day of each subsequent period or the previous business day if the Due Date falls on a Saturday, Sunday or public holiday.
      End Date the date of termination of this Agreement in accordance with Condition 36
      The Goods anything you store in the Unit at any time during this Agreement
      Notice Days 7 days
      Our Fees the amount specified in Your invoice for each period based on the amount specified in the cover sheet plus VAT.
      Prompt Payment In respect of payment of each and every sum due under this Agreement, payment on the Due Date or within two working days afterwards, and in respect of any sum being due under any other agreement between You and Us, payment within seven days of that sum being demanded in writing
      Site the premises on which the Unit is situated
      Start Date the date specified in the cover sheet
      Unit the storage unit specified in the cover sheet or any alternative storage unit We may specify under Condition 22
      We, us, our the storage provider named in the cover sheet
      You, your the customer named in the cover sheet
    • Please note that all Unit sizes are approximate and We accept no responsibility for their accuracy. In agreeing to Our Fees You accept these apply to the Unit You use and not any Unit represented.


  1. So long as Our Fees are paid up to date, Storer:
    • is licensed to store Goods in the Unit allocated to the Storer by Us from time to time and only in that unit;
    • is deemed to have knowledge of the Goods in the Unit;
    • warrants that it is the owner of the Goods in the Unit and/or entitled at law to deal with them in accordance with all aspects of this Agreement as agent for the owner;
  2. We:
    • do not have and will not be deemed to have knowledge of the Goods;
    • is not a bailee or a custodian nor a warehouseman of the Goods and Storer acknowledges that We do not take possession of the of the Goods; and
    • does not grant any lease or tenancy of the Unit.



  1. Storer must pay the Deposit on signing this Agreement. The Deposit (or the balance of it after any appropriate deductions for unpaid Fees, repairs, cleaning or other charges to put right any breach of this Agreement by Storer) will be refunded by cheque or electronic transfer within 21 days of termination of this Agreement.
  2. Storer is responsible to pay:
    • the Storage Fee (being the amount set out in the cover sheet or as most recently notified to Storer by Us) payable in advance on the first day of each storage period (Due Date) and it is Storer’s responsibility to see that payment is made directly to Us on time and in full throughout the period of storage. We do not normally bill for fees. Any storage Fees paid by direct debit transfer will not be credited to Storer’s account unless the Storer identifies the payment clearly and as directed by Us and We shall have no liability to and shall be indemnified by Storer if We take steps to enforce the Agreement (including the sale of Goods) due to the Storer’s failure to identify a payment. We will not accept that payment has been made until it has received cleared funds and, if any payment is later dishonoured, may charge the Bounce Payment Fee;
    • the Cleaning Fee or charges for repairs, to be invoiced at Our discretion as per clause 20;
    • a Late Payment Fee each time a payment is late;
    • any costs incurred by Us in collecting late or unpaid Storage Fees, or in enforcing this Agreement in any way, including but not limited to postal, telephone, unit inventory, debt collection, personnel and/or default action costs and associated legal and professional fees; and
      5. any government taxes or charges (including any value added tax) levied on any supplies made under this Agreement. Where Storer has more than one agreement with Us, all will form one account with Us and We may in its sole discretion elect to apply any payment made by or on behalf or Storer on this agreement against the oldest Debt due from Storer to Us on any agreement in the account.



  1. We take the issue of prompt payment very seriously and have a right of lien. Regardless of condition 36, if any sum owing to Us is not paid when due, Storer authorises Us without further notice to:
    • refuse Storer and its agents access to the Goods, the Unit and the Facility and overlock the Unit until the amount due and other fees related to it (Debt) have been paid in full;
    • enter the Unit and inspect and/or remove the Goods to another unit or site and to charge Storer for all reasonable costs of doing so on any number of occasions; and
    • apply the Deposit against the Debt and, if insufficient to clear it in full, hold onto and/or ultimately sell or dispose of some or all of the Goods in accordance with Condition 8. Storer acknowledges that;
      • We shall be entitled to continue to charge for storage from the date the Debt becomes due until payment is made in full or the Goods are sold or disposed of;
      • We will sell the Goods as if We are the owner and will pass all rights of ownership in the Goods to the buyer; and
      • if Storer does not pay fees on the Due Date, the value of any discounts and special offers (including periods of free storage) which Storer has received will be payable by Storer in full.
  1. On expiry or termination of this Agreement, if Storer fails to remove all Goods from the Unit, We are authorised to treat the Goods as abandoned and may sell or dispose of all Goods by any means in accordance with conditions 8 to 10. Storer is liable for Storage Fees for period from abandonment to the sale or disposal of the Goods together with any costs of disposal (Debt).
  2. Before We sell or dispose of the Goods, We will give Storer notice in writing directing Storer to pay (if Storer is in default) or collect the Goods (if they are deemed abandoned). This notice will be sent by registered or recorded delivery to the address last notified by Storer to Us in writing or by email only if you have elected not to receive traditional mail. If no address within the UK has been provided , We will use any land or email address We hold for the Storer and any Alternate Contact Person (“ACP”). If Storer fails to pay the Debt and/or collect the Goods (as appropriate) We will access your space and begin the process to sell or dispose of the Goods. Storer consents to and authorises the sale or disposal of all Goods without further notice regardless of their nature or value. We will sell the Goods for the best price reasonably available in the open market, taking into account the costs of the sale. We may also require payment of default action cost, including any costs associated with accessing the Unit and disposal or sale of the Goods, which shall be added to the Debt.
  3. Sale proceeds will be applied first against the cost of removal and sale of the Goods and second to pay the Debt. If sale proceeds do not discharge all of these costs and the Debt, Storer must pay Us the balance within 7 days of a written demand from Us. We may take action to recover the balance and any legal and administration costs incurred in doing so. If sale proceeds exceed the amount due from Storer, We will hold the balance for Storer but no interest will accrue on it.
  4. If, in the opinion of Us and entirely at the discretion of Us, a defaulting Storer’s Goods are either not saleable, fail to sell when offered for sale, or are not of sufficient value to warrant the expense of attempting to sell, Storer authorises Us to treat the Goods as abandoned and We may dispose of all Goods by any means at Storer’s cost. We may dispose of the Storer’s Goods in the event that Goods are damaged due to fire, flood or other event that has rendered them, in Our opinion, severely damaged, of no commercial value, or dangerous to persons or property. We do not need the prior approval of Storer to take this action but will send Notice to Storer within 7 days of assessing the goods.
  5. Any items left unattended in common areas or outside the Storer’s Unit at any time may at Our discretion be moved, sold or disposed of immediately with no liability to Us.        



  1. Storer has the right to access the Unit during Access Hours as posted by Us and subject to the terms of this Agreement. We will try to provide advance warning of changes to Access Hours by notice at the Facility but reserve the right to change Access Hours temporarily to other reasonable times without giving prior notice.
  2. Only Storer or others authorised or accompanied by Storer (its Agents) may access the Unit. Storer is responsible for and liable to Us and other users of the Facility for its own actions and those of its Agents. We may (but are not obliged to) require proof of identity from Storer or any other person at any time and, at our sole discretion, may refuse access to any person who is unable to produce satisfactory proof.
  3. We may refuse Storer access to the Unit and/or the Facility where moneys are owing by Storer to Us, whether or not a formal demand for payment has been made, or if We consider the safety or security of any person, unit or goods on or at the Facility have been threatened or may be put at risk.
  4. Storer should not leave a key with or permit access to the Unit to any person other than its own Agent who is responsible to Storer and subject to its control. If Storer does so, it does so at its own risk.
  5. Storer authorises Us and our agents and contractors to enter the Unit in the following circumstances and to break the lock if reasonably necessary to gain entry:
    • on not less than 7 days’ notice to inspect or carry out repairs or alterations to the Unit or any other part of the Facility;
    • without prior notice (but with notice as soon as practicable after the event) in the event of an emergency (including for repair or alteration) or to prevent injury or damage to persons or property; or if We believe the Unit is being used to store prohibited goods or for a prohibited purpose; or if we are obliged to do so by law, by the Police, Fire Services, Trading Standards, HM Revenue & Customs, competent authority or by a Court Order; or to relocate the Goods or exercise our lien power of sale or disposal in accordance with this agreement.



  1. Storer will be solely responsible for providing a secure padlock for the Unit and ensuring it is locked so as to be secure from unauthorised entry at all times when the Storer is not in the Unit. We will not be responsible for locking any unlocked Unit. Storer is not permitted to apply a padlock to the unit in Our overlocking position and We may have any such padlock forcefully cut off at Storer’s expense. Where applicable, Storer will secure the external gates and/or doors of the Facility.
  2. Storer must not store (or allow any other person to store) any of the following in the Unit:
    • food or perishable goods unless securely packed so that they are protected from and do not attract vermin;
    • any living creatures;
    • combustible or flammable materials or liquids such as gas, paint, petrol, oil or cleaning solvents or compressed gas;
    • firearms, explosives, weapons or ammunition;
    • chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous materials;
    • any item which emits any fumes, or odours;
    • any illegal item or substances or goods illegally obtained such as illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks);
    • goods which are environmentally harmful or that are a risk to the property of any person;
    • currency, deeds and securities; and
    • items which are unique in nature and/or where the value to the Storer cannot be assessed on a financial basis. Storer will be liable under Condition 29 for any breach of this condition
  3. Storer will use the Unit solely for the purpose of storage and shall not (or allow any other person to):
    • use the Unit as offices or living accommodation or as a home, business or mailing address;
    • use or do anything at the Facility or in the Unit which may be a nuisance to Us or any other person (including the escape of any substance or odour from or generation of noise or vibration which may be heard or felt outside the Unit;
    • use or do anything at the Facility or in the Unit which may invalidate or increase premiums under any insurance policies of Us or any other person;
    • paint or make alterations to or attach anything to the internal or external surfaces of the Unit;
    • connect or provide any utilities or services to the Unit unless authorised by Us; or
    • cause damage to the Unit or any part of the Facility (which includes by removal, haulage or delivery contractors) or create any obstruction or leave items or refuse in any common space within the Facility.
  4. Storer must maintain the Unit by ensuring it is clean and in a state of good repair. In the event of uncleanliness of or damage to the Unit or Facility, We will be entitled to retain the Deposit, charge a Cleaning Fee, and/or claim full reimbursement from the Storer of the reasonable costs of repairs, replacement, restoration, proper compensation or disposal of refuse.
  5. Storer must (and ensure that its Agents) use reasonable care on site and have respect for the Facility and other unit users, inform Us of any damage or defect immediately it is discovered and comply with the reasonable directions of Our employees, agents and contractors and any other regulations for the use, safety and security of the Facility as We shall issue periodically.
  6. This Agreement does not confer on Storer any right to exclusive possession of the Unit and We reserve the right to relocate Storer to another Unit not smaller than the current Unit:
    • by giving 14 day’s notice during which the Storer can elect to terminate their agreement under Condition 36 or;
    • on shorter notice if an incident occurs that requires the Unit or section where it is located to be closed or sealed off. In these circumstances, We will pay Storer’s reasonable costs of removal if approved in writing by Us in advance of removal. If Storer does not arrange removal by the date specified in Our notice, then Storer authorises Us and our agents to enter the Unit acting as Storer’s agents and at Storer’s risk (except for damage caused wilfully or negligently which is subject to the limitations in Condition 27) remove the goods. Following removal this agreement will be varied by substitution of the new Unit number but otherwise continues in full force and effect at the rate in force for the original Unit at the time of the removal.
  7. Storer must ensure the Unit is suitable for the storage of the Goods intended to be stored in it and is advised to inspect the Unit before storing Goods and periodically during the storage period. We make no warranty or representation that any unit is suitable for any particular goods and accept no liability in this regards.
  8. We may refuse to permit Storer to store any Goods or require Storer to collect any Goods if in its opinion storage of such Goods creates a risk to the safety of any person or property.
  9. Storer must give Notice to Us in writing of a change of address, phone numbers or email address of the Storer or the ACP within 48 hours of any change. Storer agrees We are entitled to discuss any default by the Storer with the ACP registered on the front of this Agreement.



  1. We will not be liable for any loss or damages suffered by Storer resulting from an inability to access the Facility or the Unit, regardless of the cause.
  2. The Goods are stored at the sole risk and responsibility of Storer who shall be responsible for and bear the risk of any and all theft, damage to, and deterioration of the Goods caused by any reason. We exclude all liability in respect of:
    • Loss or damage to Storer’s business, if any, including consequential loss, lost profits or business interruption;
    • Loss of or damage to Goods or any claim for return of the Storage Fees except where this results from Our negligence or breach of contract, in which case Our liability will be limited to the sum of £100 in total. We do not exclude liability for physical injury to or the death of any person and which is a direct result of negligence or wilful default on the part of Us, our agents and/or employees.
  3. We do not insure the Goods and it is a condition of this Agreement that the Goods remain adequately insured at all times for their Replacement Value (as set out on the cover sheet) while they are in storage. Storer warrants that such cover is in place, that it will not allow or cause such cover to lapse and that the aggregate value of Goods in the Unit from time to time will not exceed the Replacement Value. We do not give any advice concerning insurance cover given by any policy and Storer must make its own judgement as to the adequacy of cover even when facilitated by Us. Inspection of any insurance documents provided by Storer to demonstrate cover does not mean We have approved the cover or confirmed it is sufficient.
  4. Storer will be liable and compensate Us for the full amount of claims, liabilities, demands, damages, costs and expenses (including any reasonably incurred legal and professional fees) incurred by Us or third parties (Liabilities) resulting from or incidental to:
    • the use of the Unit (including but not limited to the ownership or storage of Goods in the Unit, the Goods themselves and/or accessing the Facility) or;
    • breach of this Agreement by Storer or any of its Agents or;
    • enforcement of any of the terms of this Agreement.
  5. Storer acknowledges and agrees to comply with this Agreement and all relevant laws and regulations as are or may be applicable to the use of the Unit. This includes laws relating to the material which is stored and the manner in which it is stored. Liability for any and all breach of such laws rests absolutely with Storer, and includes any and all Liabilities resulting from such a breach.
  6. If we have reason to believe that Storer is not complying with all relevant laws We may take any action We believe to be necessary, including but not limited to the action outlined in Conditions 16 and 36, contacting, cooperating with and/or submitting Goods to the relevant authorities, and/or immediately disposing of or removing the Goods at Storer’s expense. Storer agrees that We may take such action at any time even though We could have acted earlier.
  7. In respect of circumstances outside Our reasonable control, We shall have no liability under or be considered to be in breach of this Agreement for any delay or failure in performance of Our obligations under this Agreement or any resulting loss or damage to Goods. Such circumstances include any Act of God, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, shortage of labour, materials or transport, electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard, or entry into any unit including the Unit or the Facility by, or arrest or seizure or confiscation of Goods by, competent authorities. If this happens We will not be responsible for failing to allow access to the Goods, Unit and/or Facility for so long as the circumstances continue. We will try to minimise any effects arising from such circumstances.


  1. We collect information about Storer on registration and whilst this Agreement continues, including personal data (Data). We process Data in accordance with the General Data Protection Regulation and all associated laws. We use Data to process payments, communicate with Storer and generally maintain Storer’s account, to comply with Our legal obligations and Our legitimate business interests. We may share Data with, and collect Data from, credit reference or fraud prevention agencies and trade associations of which We are a member. If Storer does not pay Fees when due, We may share Data with debt collection agents. If Storer applies for Our insurance, We will pass Data on to the insurer, who may enter such Data onto a register of claims shared with other insurers to prevent fraudulent claims. We will release Data and other account details at any time if We consider in Our sole discretion this is appropriate:
    • to comply with the law;
    • to enforce this Agreement;
    • for fraud protection and credit risk reduction;
    • for crime prevention or detection purposes;
    • to protect the safety of any person at the Facility;
    • if We consider the security of any unit at the Facility or its contents may otherwise be put at risk. Also, if We sell or buy any business or assets, We may disclose Data and account details to the prospective seller or buyer of such business or assets or if substantially all of Our assets are acquired by a third party, Data and account details will be one of the transferred assets. Individuals have the right to request a copy of the information that We hold on them, to request that inaccurate Data is rectified, to restrict how Data is used and in certain circumstances to have Data deleted. Requests for any of these should be emailed or sent to the addresses on the cover sheet to our Data Compliance Manager. More details on how We use Data and Storer’s rights in relation to Data are set out in Our Privacy Notice which can be viewed on Our website or provided on request.
  2. If Storer gives consent, We will use Data for feedback purposes, including to provide Storer with information on products or services provided by Us in response to requests from Storer or if We believe they may be of interest. Storer’s choice with regard to the relevant use of Data is indicated in the cover sheet and can be changed at any time by Storer contacting Us.



  1. Notices to be given by Us or Storer must be in writing and must either be delivered by hand or sent by pre-paid post. We may also give Notice to Storer by SMS or email if Storer has elected to receive correspondence this way. Notices shall be deemed received at the time of delivery by hand, one hour after sending by email or SMS or 48 hours after posting. Notices from Us to Storer will be sent to the address on the cover sheet or the most recent address in England notified to Us. In the event of not being able to contact the Storer at the last notified address or other contact including SMS or email, Notice is deemed to have been given to Storer if We serve that Notice on the ACP as identified on the front of this Agreement at the last notified address or other contact including SMS or email of the ACP. Any notice from the Storer must be sent to Us at the address on the cover sheet. In the event that there is more than one Storer, Notice to or by any single Storer is agreed to be sufficient for the purposes of any Notice requirement under this Agreement.



  1. Either party may terminate this Agreement by giving the other party Notice of the Termination Date in accordance with period indicated on the cover sheet ending on any Due Date. In the event of illegal or environmentally harmful activities on the part of the Storer or a breach of this Agreement (which, if it can be put right, Storer has failed to put right within 14 days of notice from Us to do so), We may terminate the Agreement immediately by Notice. We are entitled to retain from the Deposit, or make a charge for, apportioned Storage Fees if less than the requisite Notice is given by Storer. Storer must remove all Goods in the Unit before the close of business on the Termination Date and leave the Unit in a clean condition and in a good state of repair to the satisfaction of Us. In the event that Goods and/or refuse are left in the Unit after the Termination Date. Conditions 7 and 20 will apply. Storer must pay any outstanding Storage Fees and any expenses on default or any other moneys owed to Us up to the Termination Date, or Conditions 6 to 10 may apply. Any calculation of the outstanding fees will be by Us. If We enter the Unit for any reason and there are no Goods stored in it, We may terminate the Agreement without giving prior Notice but will send Notice to Storer within 7 days.
  2. Storer agrees to examine the Goods carefully on removal from the Unit and must notify Us of any loss to the Goods as soon as is reasonably possible after doing so.
  3. Liability for outstanding moneys, property damage, personal injury, environmental damage and legal responsibility under this Agreement continues to run beyond the termination of this Agreement.


  1. We may vary the Storage Fee or other items of this Agreement and add new terms and conditions as long as such modifications are notified to Storer in writing. The modified terms will take effect on the first Due Date occurring not less than 28 days after the date of Our notice. Storer may terminate without charge before the change takes effect by giving notice in accordance with Condition Otherwise,
    Storer’s continued use of the Unit will be considered as acceptance of and agreement to the amended terms.
  2. Storer acknowledges and agrees that:
    • the terms of this document constitute the whole contract with Us and, in entering this contract, Storer relies upon no representations, oral or otherwise, other than those contained in this Agreement;
    • it has raised all queries relevant to its decision to enter this Agreement with Us and We have, prior to the Storer entering into this Agreement, answered all such queries to the satisfaction of Storer;
    • any matters resulting from such queries have, to the extent required by the Storer and agreed to by Us, been reduced to writing and incorporated into the terms of this Agreement.;
    • if We decide not to exercise or enforce any right that it has against Storer at a particular time, then this does not prevent Us from later deciding to exercise or enforce that right unless We tell Storer in writing that We have waived or given up Our ability to do so;
    • it is not intended that anyone other than Storer and Us will have any rights under this Agreement and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to it;
    • if any court or competent authority decides that any of the provisions in this Agreement are invalid, unlawful or unenforceable to any extent, the provision will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law;
    • Storer may not assign or transfer any of its rights under this Agreement or part with possession of the Unit or Goods whilst they are in the Facility; and
    • where Storer consists of two or more persons each person takes on the obligations under this Agreement separately.
  3. This Agreement shall be governed by English law and any dispute or claim that either party brings will be decided by the Courts of England and Wales. The parties must endeavour to settle any dispute in connection with this Agreement by mediation. Such mediation is to be conducted by a mediator who is independent of the parties and appointed by agreement of the parties. It is a condition precedent to the right of either party to commence arbitration or litigation other than for emergency interlocutory relief, that it has offered to submit the dispute to mediation.


Stock N Lock Office Opening Hours

Please note storage access times are 6am to 10pm 365 days a year

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