Storage Advice

Stock N Lock FAQs


What is self storage?

The use of self storage centres has grown significantly in the UK over the last fifteen years. You can pick the most suitable size of secure space to fit your needs. At Stock N Lock you can rent space short term or long term. You simply bring your storage items – furniture, archive boxes, Just-In-Time stock etc – to the Stock N Lock Self Storage centre and lock them away in your rented space. You are the only key holder and you have your own individual electronic PIN code which gives you access to the building 365 days a year.


How does self storage work?

You can store your items in your own secure, lockable space from as little as one week or for as long as you need. With Stock N Lock you can also easily switch to either a smaller or larger space as your needs evolve. Storage with us is flexible and hassle-free.

Stock N Lock provides the very latest in modern, high-tech, secure storage. If you have any questions, ask any of our staff. They are professionally trained and experienced in providing simple solutions to your storage needs.


How secure is Stock N Lock?

Protecting your goods is something we take very seriously. The Stock N Lock Self Storage Centre has sophisticated alarm systems. Every room is individually alarmed and monitored – and the Centre also has 24-hour CCTV surveillance. Access to our building is strictly controlled and you are the only key holder for your unit. This means you are the only person with access to your space, which is secured with a padlock owned by you. You also have a personal PIN code, which gives you access to the building 365 days a year.


Why do I need my own padlock?

You need your own padlock to guarantee that you are the only key holder for your self storage space and to ensure that your room is locked securely at all times. We stock a full range of high security padlocks on site in our Stock N Lock shop. These are approved by Stock N Lock's specialist insurers.


Is self storage expensive?

Self storage with Stock N Lock is a very cost-effective means of creating space in your life or business. There are no business rates to pay and there are no hidden costs – you simply pay for the space that you need. Our team will ensure that you start with the most cost-effective (i.e. smallest) space possible. The rental charge is based simply on the floor space in your room – the smaller the square footage, the smaller the rental charge.

Try using our space calculator to work out what you need. Think about how stackable your goods and possessions can be. Our room heights are either 8 feet 10 inches (2.7 metres) on the ground floor or 8 feet (2.5 metres) on the first and second floors. Our experienced and professional staff are always at hand to give you the best possible advice.


Do I have to pay VAT on my self storage at Stock N Lock?

Yes, VAT is payable at 20% on all of our storage rooms. VAT is included within our quotes.


What is the minimum rental period?

At Stock N Lock we offer a minimum self storage rental period of one week, which makes short term storage very inexpensive, and flexible – and you can extend this period for as long as you want. There is no maximum rental period, so your long term storage can be as long term as you like! If your space requirements change we can quickly provide you with a smaller or larger space.


What’s included in the quote?

Your Stock N Lock Self Storage quotation includes rental charge inclusive of VAT. You will need to buy or provide your own padlock to secure your room and your goods must be insured while they are in storage. You can either provide evidence of your own insurance or we can provide insurance cover at extremely competitive rates.


Can I pay weekly or monthly?

You can choose whether you want Stock N Lock to invoice you every 4 weeks (i.e. 28 days) or every month. Since we do not ask for a deposit, rental charges are payable in advance by credit card, debit card, direct debit or standing order. We do not accept cash payment for rental charges.


How much notice do I need to give Stock N Lock?

You only need to give us one week’s written notice (email is fine) and where appropriate we will refund you any unused self storage charges.


How quickly can I move in to my self storage space and how long can I stay?

You can move into your self storage space on the same day as you make your initial enquiry, providing you have insurance cover and the documents needed to complete your contract. We ask for two forms of identification. One must be photo ID (passport or driving licence) and the second must be a utility bill that is less than 3 months old. If you wish to reserve a space, just ask and we can do this for you.


What’s this about insurance?

Your goods must be insured while in storage. Stock N Lock can provide you with insurance cover from the point at which you sign your contract. If you decide not to take out cover with Stock N Lock you must provide evidence that you have insurance cover via a third party, for example you may have existing cover through a business or domestic insurance policy.


What does your insurance cover?

Stock N Lock insurance provides you with ‘All Risks Cover’ against loss or damage to your goods during the period of self storage, giving you peace of mind. You select the amount of insurance cover required according to the total value of the goods you store with us. Stock N Lock is a purpose-built self storage centre and we have taken every precaution to ensure your property is safe and secure.


Doesn’t my business or household insurance cover me?

Most business and domestic contents insurance policies do not cover goods in transit or in third party self storage. You will need to check your policy.


How do I know how much to insure my goods for whilst in self storage?

Stock N Lock cannot advise on what insured value to put on your stored goods. For businesses the Stock N Lock insurance cover and the basis of settlement is on a ‘New for Old’ policy. We would advise you to photograph goods of value prior to putting them into your self storage space and where appropriate to keep valuations or purchase receipts in a safe place. Individual items of high value may need a separate assessment.


How often can I access my self storage space?

Stock N Lock can be accessed 365 days a year anytime between 6am to 10pm. 24 hour access can also be arranged, subject to conditions.

Reception is open 7 days a week:
Monday to Friday: 8am to 6 pm
Saturday: 9am to 5 pm
Sunday: 11am to 5 pm


Is Stock N Lock easy to access?

Stock N Lock has plenty of parking with easy parking and disabled access. Our reception and shop is at the front of the building, and all floors have easy access lifts which are large enough to take our trolleys.

We can offer advice for van rental and removals or moving house if required. We have negotiated special rental prices with local van hire centres and can recommend local van rental or ‘Man and Van’ services. Call us to find out more.


What happens if I run out of self storage space or I need less?

Stock N Lock is flexible when it comes to space and we are happy to help you move to a smaller or larger room at any time.


How high are the self storage rooms?

Our rooms come in two heights. On the ground floor they are 8 feet 10 inches (2.7 metres) high. On the first and second floors they are 8 feet (2.5 metres) high. Talk to us about which size might be most cost-effective for you.


Can I get help with lifting and are there forklift trucks available?

Stock N Lock team members will always en-devour to assist you with any awkward or large items when requested. All customers have free use of our trolleys and pallet trucks. At our Worcester location we have a forklift truck which a Stock N Lock team member can operate. Please note: we do request that you give advance notice of requirements of the forklift truck so we can ensure a licensed driver is on hand to operate it.


What about packaging materials?

Stock N Lock has a well-stocked store on-site with a wide range of packaging materials, including boxes, bubble wrap, padlocks, tapes, portable wardrobe boxes, packing tissue, mattress and sofa covers. Our cardboard boxes include some clever packaging for archiving and stacking. You can check our stocks online or visit us on site.


What happens for example if I have booked to rent self storage whilst moving house or office and there is a delay?

We understand that people's circumstances can change – just let us know if this happens and we can adjust your booking.


Do you offer storage discounts for students or Armed Forces personnel?

All students, armed forces personnel, police, and ambulance and fire crew receive a 10% discount for the duration of their booking.


Is there anything I cannot store?

For your own security and safety and that of your fellow customers we ask that you please refrain from storing the following items:
• Explosives, firearms or ammunitions
• Hazardous, toxic or radioactive goods, and aerosol cans
• Gas canisters (e.g. barbeques or caravan use) or any kind of use
• Pollutants or contaminated goods
• Illegal goods – stolen items, counterfeit goods etc.
• Cash or securities
• Perishable goods, live animals or plants, anything living that could perish or cause offence by rotting or by odour it gives off
• Waste products of any kind
• Ensure that fuel tanks of any items which require fuel (e.g. lawnmowers, motorbikes, and cars) are fully drained
• Refrigeration equipment should be fully defrosted and dry, and the door left open to allow air circulation and to prevent mould
Please see our terms and conditions for the full list of prohibited goods.

Stock N Lock Office Opening Hours

Please note storage access times are 6am to 10pm 365 days a year

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